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Assertiveness Skills e-Learning

$49.00

Having the right touch when it comes to assertiveness can be tricky. Some managers and colleagues seem to push too hard whereas others do not push hard enough. This course will teach you the right balance of assertiveness and how to avoid being passive, passive-aggressive, or aggressive. Through learning assertiveness phrases, behaviours and body language, you will be able to handle conflict confidently, get your opinions respected, and take criticism constructively.

Product Description

Assertiveness Skills (3-4 hours learning time)

Straight talk in any situation

Having the right touch when it comes to assertiveness can be tricky. Some managers and colleagues seem to push too hard whereas others do not push hard enough. This course will teach you the right balance of assertiveness and how to avoid being passive, passive-aggressive, or aggressive. Through learning assertiveness phrases, behaviours and body language, you will be able to handle conflict confidently, get your opinions respected, and take criticism constructively.

Course Objectives Successful completion of this course will increase your ability to:

  • Define assertiveness
  • Recognise the assertiveness continuum
  • Identify personal blocks to assertiveness
  • Demonstrate assertive language and behaviours
  • Avoid language and behaviours that are not assertive (passive, aggressive and passive-aggressive behaviours)
  • Use assertive behaviours in everyday situations

Key Topics Covered This course explores the following subjects in depth:

  • Foundations of assertiveness and potential blocks to assertiveness
  • How to use “I” statements and factual statements to make clear directives
  • Understanding the underlying attitudes and motives behind unassertive behaviours
  • Methods to confidently say no to co-workers and bosses
  • Guidelines for successful handling conflict and criticism

What the Course Offers

  • Fully online – all content, activities, assessments and support services available 24/7 from any computer or smartphone
  • Downloadable, printable one-page Learning Summary available upon completion
  • Certificate of attainment emailed upon completion

Cost

  • $49 (incl. GST) p.p. for 1-9 participants
  • Contact us for discounted prices for 10 or more participants

Click here to download the course outline.

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